Closing: Issues with the Results

We’re doing everything we can to ensure you’re fully satisfied with Arcarius. That’s why we invest heavily in robust, reliable logic and a strong end-to-end system. Still, mistakes can happen — by us, by Arcarius, or by third-party providers. If that happens, we work at full speed to fix it and prevent it in the future.

I didn’t get any results

Even with great care in our setup, system outages or other technical issues can occasionally occur — especially since the platform is built on large language models.

If a module or the entire closing crashes, you will not be charged. We analyze these incidents and do everything we can to ensure they don’t happen again. In such a case, we apologize and recommend rerunning the affected module(s) or the entire closing. If you need support, please contact us — we’re happy to help.

I got results, but they don’t seem correct

There can be several reasons:

• There are no relevant postings or documents. For example, account balances can’t be reconciled if the corresponding bank statements aren’t available in your documents.
• The postings or documents exist, but they’re ambiguous. Arcarius relies on meaningful booking texts and clearly identifiable documents to detect accruals, interest rates, existing depreciation, and similar items reliably.
• Arcarius made a mistake or a technical issue occurred.

What you can do:

• If the underlying data quality is sufficient, Arcarius may have made an error. Please contact us — we can enable a free reprocessing.
• You can also add, delete, or edit positions manually at any time (free of charge).

If you can’t resolve the issue, please reach out — we’ll help you sort it out.