Signing in: login methods and common issues

How to sign in

You sign in with your email address and a one-time code – no password:

1. Enter your email address and have a code sent to your email.
2. Open the email and enter the verification code – done.

Alternatively, you sign in with bexio or with Google. During sign-up, a short security check may appear to protect against abuse.

Didn’t get the code?

• Check your spam folder.
• If the code has expired, just request a new one.
• After too many attempts, wait a moment and try again.

Common login problems

• “Invalid code” – check the code or request a new one.
• “No account exists for this email address” – sign up first.
• Security check failed – reload the page; a VPN, proxy, or ad blocker can interfere with the check.
• If you’ve enabled two-factor, enter the code from your authenticator app after signing in (see Manage your account).

Note: “Account blocked” refers to your credit balance (see Payment & invoices), not your login. If you’re stuck, reach out to us – we’re happy to help.