Payment & invoices

Arcarius bills based on usage via credits – there is no subscription. Everything about payment is under Settings → Organization → Billing (“Balance & payment”). It can be managed by anyone with the billing admin role.

Buying credits

You buy credits one-off (pay-as-you-go) or have them topped up automatically via auto-reload once your balance falls below a threshold. VAT (8.1%) is added to the purchase amount. Credits are added immediately and expire after one year. More on this: Credits: find, top up, and track usage.

Payment method and invoices

You manage your payment method and your invoices in the Stripe portal: in billing management, click Open Stripe Portal. There you can add or change a card, view and download your invoices, and update your billing details (for example the billing address).

When a top-up fails

If an automatic top-up fails, Arcarius lets you know – for example:

• Your bank requires additional confirmation → buy a credit pack manually once.
• Payment method declined → check your card or top up manually.
• Budget limit reached → adjust your limits.

In these cases auto-reload is stopped; once the issue is resolved, it works again.

Track usage

Under Credit Reporting, you see usage, top-ups, and transactions – with CSV export. Purchases and balance are only visible to billing admins; members with cost viewer see the reporting of their assigned companies.