Payment & invoices

Arcarius combines pay-as-you-go credits with the optional organization subscription Arcarius Plus. Credits continue to pay for individual results and agent runs; Plus unlocks additional platform features for the whole team.

Manage credit balance under Settings → Organization → Billing. Find Plus status and subscription under Settings → Organization → Plus. People with billing view can see the status; only people with billing management can purchase, cancel, reactivate, or change payment methods.

Buying credits

You buy credits one-off (pay-as-you-go) or have them topped up automatically via auto-reload once your balance falls below a threshold. VAT is added to the purchase amount. Credits are added immediately and expire after one year. More on this: Credits: find, top up, and track usage.

Payment method and invoices

You manage your payment method and your invoices in the Stripe portal: in billing management, click Open Stripe Portal. There you can add or change a card, view and download your invoices, and update your billing details (for example the billing address).

When a top-up fails

If an automatic top-up fails, Arcarius lets you know – for example:

• Your bank requires additional confirmation → buy a credit pack manually once.
• Payment method declined → check your card or top up manually.
• Budget limit reached → adjust your limits.

In these cases auto-reload is stopped; once the issue is resolved, it works again.

Limit auto-reload

For auto-reload, you choose:

• the credit balance at which Arcarius should top up,
• the credit pack it should purchase,
• and, optionally, a monthly maximum budget in CHF.

The maximum budget only limits automatic top-ups. The limits view shows how much of it has been used in the current month and when the monthly counter resets. If you remove the limit, automatic top-ups can run again without a monthly cap.

When a Plus payment fails

If Stripe cannot collect a Plus renewal, Plus is suspended immediately. Plus features pause, but existing connections, memories, instructions, and projects are not deleted. As soon as payment succeeds, Plus is automatically reactivated. Update the payment method under Plus → Payment methods & invoices.

Track usage

Under Credit Reporting, you see usage, top-ups, and transactions – with CSV export. Purchases and balance are only visible to billing admins; members with cost viewer see the reporting of their assigned companies. Automatic monthly Excel reports are explained in Credits: find, top up, and track usage.